Sometimes escalating a case to Tier 2, 3, or 4 is the best thing a technical support engineer can do to ensure timely resolution. In those cases, engineers must be familiar with escalation workflow processes and software as a necessary part of the job. They will be responsible for communicating this process back to the […]

Networking is important for both finding job opportunities and gaining insights into the business analysis field. Join professional organisations such as the IIBA, attend industry events, and participate in online forums for business analysts. Connecting with other BAs, attending webinars, and joining LinkedIn groups can offer valuable advice and keep you updated on industry trends […]